DameWare Remote Support and Mini Remote Control Guided Tour

DameWare Remote Support and Mini Remote Control Guided Tour

Dameware Remote
Support, or DRS for short, is a comprehensive
remote support solution. DRS is self-hosted,
meaning that it is managed by you and your team
in your infrastructure and on your terms. DRS gives you complete control over your remote access connections and provides a serious
ROI benefit over most SaaS and cloud offerings. At its core, DRS is a set
of remote support tools that allows you to provide
technical assistance and support to end-users and computers, both inside and outside your firewall. These tools are packaged
neatly into a familiar and easy-to-use Microsoft®
Management Console, or MMC-style, interface. Depending on your organization’s needs, DRS can be deployed in one of two modes, stand-alone or centralized. Let’s cover these two modes
in a little more detail and then jump into the
systems administration tools. Deploying DRS in centralized
mode requires the installation and configuration of the
Dameware Central Server, which is one of three server
components included in DRS v11. The Dameware Central Server includes the Dameware Administration Console, which lets you set up Dameware users, manage all of your
licenses, share host lists, and see a list of all
current internet sessions. In order to make easy and secure
remote support connections to computers outside of your firewall, the Dameware Internet Proxy
must also be configured along with the Dameware Central Server. These two components can be
installed on the same server, but it is recommended
that they are separated with the Internet proxy being installed on a separate server placed in a DMZ. A third server component,
the Dameware Mobile Gateway, must be configured if you wish to use Dameware Mobile for
iOS® and Android® devices. Deploying DRS in stand-alone
mode is as simple as installing it on
each user’s workstation. In stand-alone mode, DRS
makes connections directly to the end-users’
computers without the need for the Dameware Central Server. Keep in mind, however, that
deploying in stand-alone mode means you will not be
able to centrally manage Dameware users and share global host lists or make connections to
computers outside your firewall with the new Internet Sessions feature. Once you have successfully
deployed DRS in your environment, you can begin using all the powerful systems administration tools accessible from the DRS software console. Let’s begin by looking at
Dameware Mini Remote Control, or MRC for short, which is included with every copy of DRS. MRC is an award-winning remote control and remote access tool that allows you to connect to Windows®, Mac®
OS X, and Linux® computers, all from the same console. MRC can be purchased separately from DRS, but it does not include
the Dameware internet proxy for outside of firewall connections, the Dameware Mobile Gateway for
iOS and Android connections, or the other systems administration tools we’ll be covering in just a moment. The MRC Console is easily
launched right from DRS, and from there, we can begin making remote control connections
to computers inside or outside the firewall,
depending on your deployment. From the MRC Console, five
types of remote control sessions can be initiated. The first connection type
is the MRC viewer connection to Windows computers. The MRC Viewer is the native Dameware remote control connection that allows users far more functionality than a standard RDP connection. In order to make an MRC viewer connection, the DameWare agent must be
installed on the host computer. The DameWare agent is highly customizable and can be easily
deployed via group policy or upon initial connection. With the MRC viewer
connection, in-session chat, multiple monitor support,
simple file transfer, and one-click screenshots are available. Keyboard and mice can also be locked out to prevent the end-user from interrupting
troubleshooting sessions. The second connection type
is the internet session. The internet session is
used to make connections to computers outside the firewall via the new Dameware internet proxy. Clicking on the Internet
Session button calls up the session details,
including the session link. The Internet Session link must be accessed by the end-user to initiate
an assisted connection. It can be mailed from the mail client, launched directly from this prompt, or copied to a clipboard and pasted into an email or chat window. Once the user clicks on the link, he or she is prompted to
accept the IT pro’s invitation. The third connection type
is the VNC connection for Mac OS X and Linux computers. From the MRC console,
simply choose the Mac or Linux machine you’d like to connect to, select ‘VNC’, and hit ‘Connect.’ The fourth connection type is
the Intel® vPro KVM connection for out-of-band computers. With this connection
type, users can connect to computers that are powered-off, in sleep or hibernation mode, or even in a crashed state. This is a great option
for the times you need to access the BIOS or boot
menu of a remote machine. The fifth connection type
is a simple RDP connection. However, rather than
launching RDP on its own, you can simply launch it
directly from the MRC Console and take advantage of your host list. MRC includes extensive security
and encryption capabilities, including multiple authentication
methods primarily designed to use the operating
system’s built-in security. It also offers additional options of encrypting all communications between the remote and local machines, taking advantage of today’s standards for encryption, hashing, and key exchange. These include interactive logins and remote authentication
using a smart card and a PIN from your local machine. No smart card middleware is required and no card reader needs to be installed on the remote machine. In addition to Mini Remote Control, DRS includes a host of other
systems administration tools that allow help desk pros to perform many of their daily tasks,
all from the DRS console. These include an integrated selection of Microsoft administration
utilities that allow you to perform basic troubleshooting
tasks on remote computers without initiating a full
remote control session. These include starting, stopping, and restarting services or processes, viewing and clearing event logs, managing local users, disks,
shares, and peripherals, monitoring system performance, Wake-on-LAN, editing registries, and more. DRS also includes support
for Active Directory. From the DRS console, you
can manage multiple AD sites and perform tasks such as
unlocking user accounts and resetting passwords, creating for editing
users, security groups, and organizational units, and editing group policies. DRS also includes the
Dameware Exporter tool. With this tool, you can quickly and easily export Active Directory objects or Windows configurations in bulk to .CSV or .XML file formats. Dameware Remote Support is a secure, self-hosted remote administration solution that packs in a wealth of
great systems management tools and gives organizations serious ROI. Download a free trial of
Dameware Remote Support today and begin securely
supporting your end-users and computers located inside
and outside the firewall.

Daniel Ostrander

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4 thoughts on “DameWare Remote Support and Mini Remote Control Guided Tour

  1. Nashaat Mena says:

    thx for your valuable information video

  2. Ashwin kumar says:

    Nice video. Do i need CAL license to take RDP ? can you please confirm?

  3. Jimmy Jong A Pin says:

    So i'm a bit confused , the only difference between de RDS and Mini Remote control is de connectivity via internet proxy and admin tools ? All other features from RDS are embedded into Mini remote control ?

  4. ozturk says:

    absolutely perfect.

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